FREQUENTLY ASKED QUESTIONS

Q. How many calls can you make in a day? And what do you usually achieve from this?

A. When undertaking outbound calls we would expect to make around 100 attempts at calling per day, which usually reaches around 25-30% of contacts. From this contact rate, we would expect to deliver up to two appointments per day or generate four to five leads.

Q. What if a potential client asks a question you don’t know the answer to? After finding out will you get back to them on my behalf?

A. Depending on the complexity of the answer we will agree to call the prospect back with the details unless we feel it would be more beneficial for our client to call the prospect back, in which case we will make the necessary telephone appointment.

Q. Do you set up appointments for me to meet prospective clients?

A. Yes. In order to make appointments on your behalf, we would need to discuss how many appointments you and your sales teams can manage in any one week. This allows us to help plan your resources wisely.

Q. I have my own database. Can you work with that?

A. We will happily work with any database, however, we advise that the quality of the data seriously impacts on the campaign performance. We will make you aware very early on if we are spending too much time data cleaning when we should be generating leads.

Q. Will I have access to any changes made to my data file?

A. We will provide you with any changes or updates that we make to your database, along with any purchases that we make on your behalf.

Q. How soon should I expect to see the results of your telemarketing services?

A. It takes at least two days of calling to build product/ services awareness and generate momentum. We, therefore, recommend that all projects should be considered as a regular investment, even if our services are employed for just 1 to 2 days per week for a period of three months.

Q. What if you are not familiar with my line of work?

A. Your Telemarketing has worked with a broad and diverse range of clients, allowing us to prove our success rate no matter what industry it concerns. Our telemarketing services have been used by clients in the construction industry, we have a proven track record. Just take a look at our testimonials.

Q. Will you keep me informed throughout the process?

A. We understand that outsourcing telemarketing services are very different from doing the work internally, mainly because you are unable to keep an eye on the work being carried out. This is why we carry out regular reporting to keep you up to date with what we are doing. Throughout the process we can also collect and advise you of additional information about the respondent, providing you with a pipeline of further opportunities.

Q. What makes you different from the sales callers who are often considered a nuisance?

A. Firstly, we target the right people. There is nothing more irritating than a sales call that has no relevance to you at all. With our expertise in data sourcing and management, we can effectively and efficiently target the people your business will be of interest to. Depending on this market, we can also research the best time to make the call – a far cry from sales agents who insist on interrupting dinner time!

Q. What is stopping me from making the calls myself?

A. In theory nothing, but in reality, we are guessing the answer is time! The questions to ask yourself are; how many calls do you make on a daily basis? Would you call a prospect at least five times? Do you know your prospect’s name? Do you consider the best time to call your prospects? Have you got the skill set to handle objections? If you tick all of these boxes, it might be worth considering what the free time would mean to your business if you were to outsource these tasks.Q.

Q. How much does it cost?

A. We are very transparent about our rates, which is why we offer various bespoke packages for our client’s needs, prices start from as little as £500 per month, depending on what package best suits the business needs.

Q. How do you get around PAs?

A. We don’t attempt to ‘get around’ PAs, but rather work with these professional people, who are very highly regarded by their bosses, to identify the best way and time to get in touch.

Q. Can you Guarantee results?

A. We can guarantee to provide you with the best lead generation service possible. Every service, product, company is different, and thus the results for each campaign will vary. We will work with you to ensure that we are generating the best possible results.

Q. How do you source leads?

A. Our team are highly experienced in generating leads. We contact businesses that we know will be beneficial to you. By targeting these people, we are far more likely to see positive results.

Q. Why is lead generation important?

A. Lead generation is essential for both marketing and sales teams because it helps to obtain new sales leads generating the right leads. While lead acquisition, by definition, involves using both inbound and outbound tactics to generate leads.

Q. What is the key to effective lead generation campaign?

A. Knowledge of your buyers and their patterns and what drives them is important. You need to know their location and what you have in common with them. The more you know, the higher percentage in generating leads. If your approach is designed to suit yourself rather than your prospects, you aren’t going to see a great deal of success.

Q. How can I increase sales?

A. You will attract more buyers when you offer to teach your prospects something valuable rather than trying to sell your products or services. Most leads will not automatically turn to a sale. Most will need to be nurtured over time so that the prospects have your solutions at the forefront of their mind.

Q. Can I track the leads made available and can I talk to clients?

A. Can I talk to clients made available?. The answer is Yes. Direct references are available upon request. We are all about making you comfortable and excited to move forward. We want to help you grow like we have helped so many others communication is key in this process.

Q. How do I know I will get a qualified client?

A. How do I know I will get a qualified client? Qualifying is our business, and we excel at it. We focus on generating sales leads that meet your qualification agenda. We are passionate professionals. It is our proven processes and systematic approach that helps us stand out from our competitors. So, you can always be certain that the appointment we set is qualified and meets your high standards.

Q. Will I have a lot of competition for the potential clients?

A. As time passes by, the marketing landscape changes fast. Strategies that have worked before might not work now. So they must be evaluated and re-evaluated for you to stay in the competition in your industry. Most believe that more lead conversions result in higher ROI this is why a lot of marketers search for the best lead management tools they can use. After all, it can be argued that increasing sales is not always about generating new leads rather, by maintaining the leads you already have and keeping them coming back to you.

Q. What can telemarketing be used for?

A. Telemarketing can be used as a stand alone process, to make initial contact with a prospect, or as part of an overall marketing campaign. A direct mail campaign will generally be more successful with telemarketing follow up.

Q. Do you make face to face appointments for us?

A. Our work generally means we make face to face appointments for our clients to meet with decision-makers that can purchase their products or services. Our role is to undertake lead generation so that your time is effective i.e. in front of senior decision-makers rather than on the phone. We have also undertaken campaigns where the objective is to

  • Generate attendees at seminars
  • Set up Webex demonstrations
  • Sell memberships
  • Undertake customer satisfaction research
  • Carry out market research
  • Set up meetings at exhibitions
  • Follow up event leads

Q. How can we use your service and comply with GDPR?

A. GDPR has changed the way that companies communicate with prospects and customers, but what is GDPR and why introduce the new privacy law now?

  • Failure to comply with GDPR can lead to hefty fines. In fact, 3 household brands have already been fined. Learn from their mistakes before you schedule your next marketing campaign.
  • To comply with GDPR, we share a marketing checklist that we have used, which includes 9 practical tips to help you get closer to meeting those EU requirements.

Q. Do you offer other marketing services?

A. Here at FOTC Group, we specialise in the construction industry so when it comes to telemarketing, lead generation, appointment setting, LinkedIn sales lead management, appointment setting you really are with a company who can bespoke the best package your business needs. Take a look at our website to see the services we offer.

CONTACT US

Drop us a line on 01423 787 630 OR quickly complete the form below!

Drop us a line on 01423 787 630 OR quickly complete the form below!